Purchase Protection
The 30-day refund guarantee
30 days
full refund window
100%
digital purchase coverage
24 hrs
average processing time
Eligibility & Steps
All digital ebook and reference sheet purchases qualify for our unconditional thirty-day return policy. To initiate a refund, simply send a message to our support desk with your order confirmation number. There are no hidden forms to fill out, restocking fees, or return shipping requirements for digital files.
Once your request is received, our team processes the full payment reversal back to your original payment method within one business day. Please note that access to the horp-nix digital reference downloads will be deactivated upon completion of the refund.
Need assistance with an order?
Our support team answers all inquiries within a few hours.